This Privacy Policy describes how Mazurka Suite ("we", "us", or "our") collects, uses, and protects information when you use our mobile application and web booking form (collectively, the "Service"). By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Account Information

When you register for Mazurka Suite, we collect:

• Name and email address
• Business name and contact information
• Business address

1.2 Business Data

As part of normal use of the application, you may enter and store:

• Client names, phone numbers, email addresses, and home addresses
• Piano information (make, model, serial number)
• Appointment dates, times, and service details
• Invoice amounts, payment status, and payment methods
• Notes and service history

This data is stored on your behalf in our secure cloud database and is accessible only to you as the account holder.

1.3 Booking Requests

When a client submits a booking request through your self-booking web form, we collect the information they provide, including:

• Name, phone number, and email address
• Home address
• Piano type and appointment preferences
• Notes or special requests

This information is stored in our database and made available to you, the technician, for the purpose of scheduling appointments.

1.4 Feedback

If you choose to submit feedback through the app, we collect the content of your feedback along with your user ID and a timestamp. Feedback is used solely to improve the Service.

1.5 Automatically Collected Information

We use Firebase, a platform provided by Google LLC, which may automatically collect certain technical information including:

• Device identifiers
• Operating system and app version
• Crash reports and performance data
• Usage analytics

This information is collected to maintain and improve the reliability of the Service.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Allow you to manage your piano service business including clients, appointments, and invoices
• Process and display booking requests from your clients
• Generate invoices and PDF documents on your behalf
• Improve and develop new features for the Service
• Respond to support requests and feedback
• Ensure the security and integrity of the Service

3. Data Storage and Security

Your data is stored using Google Firebase Firestore, a cloud-based database service. Firebase uses industry-standard security measures including encryption in transit and at rest. We implement access controls to ensure that each user can only access their own data.

While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• With Google Firebase and related Google services as necessary to operate the Service
• When required by law, court order, or other legal process
• To protect the rights, property, or safety of Mazurka Suite, our users, or the public

Your client data is never shared with other Mazurka Suite users or any third parties for marketing or commercial purposes.

5. Client Data Responsibility

As a user of Mazurka Suite, you are responsible for obtaining appropriate consent from your clients before entering their personal information into the application. You should inform your clients that their contact information and service history is stored digitally for the purpose of managing their piano service account.

6. Data Retention

We retain your account and business data for as long as your account is active. If you delete a client record, all associated data including appointments, invoices, and piano records is permanently deleted. If you wish to delete your entire account and all associated data, please contact us at the email address below.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your account and associated data
• Export your data

To exercise any of these rights, please contact us using the information provided at the end of this policy.

8. Children's Privacy

Mazurka Suite is intended for use by adults operating piano service businesses. We do not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently collected such information, please contact us immediately.

9. Third-Party Services

The Service uses the following third-party services, each of which has its own privacy policy:

• Google Firebase (authentication, database, analytics) — policies.google.com/privacy
• Google Firebase Hosting (web booking form) — policies.google.com/privacy

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the effective date at the top of this policy. Continued use of the Service after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

Mazurka Suite
Email: paul.baxter@gmail.com
Website: https://mazurka-suite.web.app